Privacy policy

Privacy Policy

Boutique Toi Et Moi · Last updated: November 6, 2026

1. Who we are

Boutique Toi Et Moi (“we”) operates the boutiquetoietmoi.ca website and the store located at 392 Notre-Dame Street, Gatineau, Quebec J8P 1L5. We are committed to protecting your personal information.

Person in charge of the protection of personal information (Privacy Officer): Store management (role: Privacy Officer). For any question or request: toietmoiloveshop@gmail.com · 819-669-3236.

2. What we collect and how

  • When you order: name, shipping and billing addresses, email, phone number, order contents. Payments are processed by Shopify Payments (including Shop Pay, Apple Pay and Google Pay). We do not see or store your full card number.
  • When you write to us: the content of your messages and your contact details.
  • If you subscribe to our communications: your email, with your consent. If you join our loyalty program (Smile.io), we also collect your points and purchase history.
  • Automatically when you visit: IP address, device and browser type, pages viewed, referring site, using cookies and similar technologies.

3. Why we use it

  • To process and deliver your order, and to handle returns and customer service.
  • To prevent fraud and secure the site.
  • To meet our legal obligations (accounting, taxes).
  • To measure and improve the site, only if you consent where non-essential cookies are involved.
  • To send you offers, only if you have consented. You can unsubscribe at any time. We do not sell your personal information.

4. Cookies

Essential cookies (cart, session, security) are always on: without them, the site does not work. Analytics and advertising cookies (including Google) are off by default and only activate with your consent, which you can withdraw at any time through the site's consent banner. You can also block them in your browser settings.

5. Who we share it with

Only what is necessary: Shopify (store hosting and payments), carriers (Canada Post, UPS, Purolator) and our shipping tools (Stallion, FlagShip, Chit Chats), our accounting provider (QuickBooks), our loyalty program (Smile.io), the Sezzle pay-in-installments service if you choose it, our product supplier for orders shipped directly (name and delivery address), our analytics and advertising tools (Google) only if you consent, and authorities when required by law. These providers may only use your information to provide services to us.

6. Transfers outside Quebec

Our providers (including Shopify) may process your information outside Quebec, including in Canada and the United States. We ensure that they provide adequate protection.

7. Retention

We keep order information as long as accounting and tax laws require (generally six years), then destroy or anonymize it. Analytics information is kept for a limited period according to the tool's settings.

8. Your rights

You may ask us to access your information, correct it, obtain a copy in a commonly used format, withdraw your consent, or delete it where the law permits. Write to the Privacy Officer above; we reply within 30 days. If you are not satisfied, you may file a complaint with the Commission d'accès à l'information du Québec (cai.gouv.qc.ca) or the Office of the Privacy Commissioner of Canada (priv.gc.ca).

9. Security and incidents

We protect your information with reasonable safeguards. If an incident presents a risk of serious harm, we will notify the affected individuals and the Commission d'accès à l'information.

10. Automated decisions

We make no decision about you based exclusively on automated processing, except Shopify's automatic fraud-risk assessment; you may ask that a person review it.

11. Age

Our site is intended for people aged 18 and over.

12. Changes

If we change this policy, we will post the new update date on this page.

Notice for U.S. residents

We do not sell your personal information. Advertising cookies (Google) are only activated if you consent through our banner, and you can withdraw consent at any time. Depending on your state, you may have the right to know what personal information we hold about you, to access, correct or delete it, and to opt out of targeted advertising or sale. To make a request, contact us at toietmoiloveshop@gmail.com. We respond within 45 days and will not discriminate against you for exercising these rights. Our site is not directed to people under 18. Prices for U.S. customers are shown in Canadian dollars unless indicated otherwise; see our Shipping Policy for duties and import fees.